Shipping & Returns

SHIPPING INFORMATION

We would like to provide you with some important information about our shipping process.

DELIVERY TIME

Within Germany, delivery usually takes 2-4 working days.

Outside Germany, delivery usually takes 2-8 working days.

Please note that these details are guidelines only, and delays beyond our control may occasionally occur. However, we will endeavor to process and dispatch your order as quickly as possible.

SHIPPING INFORMATION

We work closely with our logistics partners to ensure your order arrives safely and on time. Once your order has been processed, you will receive an order confirmation via email. We will also send you a shipping confirmation with a tracking link so you can track the status of your order.

We do our best to ensure your order reaches you as quickly as possible. If you have any questions or concerns about your order, please don't hesitate to contact our customer service. We'll be happy to help. Thank you for your trust in our online store and our shipping process.

DELIVERIES

The goods are delivered throughout Germany.

Domestic deliveries (Germany): Shipping within Germany is free for all orders over €29. For orders under €29, we charge €3.90 shipping.

Deliveries abroad (Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Spain, Austria): Shipping outside Germany for all orders up to 1 kg we calculate 8,90€ shipping costs. For orders over 1kg we charge 15.90€ shipping costs.

RETURNS & REFUNDS

You have the option to return your order within a maximum of 14 days after receiving the package.

The return costs are borne by the buyer.

Return address:

five24 GmbH
Hohenstaufenstrasse 8
71336 Waiblingen
Germany


REFUND

The refund will be processed using the same payment method used for the purchase. If the returned item was paid for with a voucher, a new voucher will be issued. The time it takes to process the refund depends on the payment method or credit card used.